Privacy policy

Privacy Policy for Carbon Guitars

Last updated: May 6, 2026

Carbon Guitars ("we", "us", or "our") operates the website www.carbonguitars.com and provides the related shopping services (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our store.

1. PERSONAL INFORMATION WE COLLECT When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

  • Contact Information: Name, shipping address, billing address, payment information (including credit card numbers), email address, and phone number.

  • Device Information: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

2. HOW WE USE YOUR PERSONAL INFORMATION We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers. We also use this information to screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site.

3. SHARING PERSONAL INFORMATION We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4. YOUR RIGHTS (GDPR & INTERNATIONAL) If you are a resident of the European Economic Area (EEA) or the United Kingdom (UK), you have the right to access the Personal Information we hold about you and to ask that your personal information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

5. DATA RETENTION When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to erase this information.

6. COOKIES A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences.

7. CHANGES We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. 

8. CONTACT For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@carbonguitars.com or by mail using the details provided below:

Carbon Guitars

Registered Address: Plzenska 41, Letkov, 326 00, Czech Republic

Business ID (IČO): 626 329 81

Email: support@carbonguitars.com

P hone: +420 736 153 212